Returns
You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 7 days from receipt of your order and send the goods back to the retailer according to their instructions without undue delay and in any case no later than 7 days from registering your return.
To start the returns process:
- If returns information was included in your package, please follow those instructions to return the package to awwalcart.com.
- If not, kindly email us at return@awalcart.com and describe the reason for return.
Important note: All orders must be returned directly to Awwalcart Head Office in Dubai- UAE. The same exclusions apply for returns as for the right of withdrawal. Please note, the following goods cannot be returned:
- Goods which are clearly personalised or made to your specifications.
- Goods with health protection or hygiene considerations, if opened, e.g. make up, underwear, pierced jewellery.
- Audio or video recordings or computer software, if opened.
- The product must be returned with the original packaging, sealed, and unopened
- If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.
- If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.
Additional information:
- Goods returned must be in a saleable condition.
- Goods returned must be unworn/unused with original tags and packaging.
- Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. Awwalcart do not accept responsibility for items damaged in transit.
- You are responsible for the return postage costs unless an item has arrived faulty or damaged.
- We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. Awwalcart do not accept responsibility for items lost in return transit.
- If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid the retailer incurring any customs charges on receipt of your return.
If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.
Damaged or faulty goods
If your order arrived damaged, or you’re having problems with a product you’ve bought, please raise an enquiry with the awaalcart.com as soon as possible by
Please note: we will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:
- We may be able to provide a replacement.
- We may offer a discount to keep the goods with minor damage.
If a we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We may offer to collect the goods. We will provide you with a free returns label for this purpose. However if we are unable to collect the item or provide a free returns label, we will refund reasonable returns postage costs upon you providing a copy of your returns postage receipt.
Refunds
- You will be refunded within 14 days of the receiving back the goods.
- If we have offered to collect the goods, you will be refunded within 14 days of cancelling your contract.
- You will receive an email once the products reach us and are accepted for return.
- Refunds will be issued to the same means of payment initially used to purchase the goods. It is not possible to refund some bank transfer payment types, such as Multibanco, please contact us for help.
- Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.
Exchanges
Unfortunately we are unable to exchange items, please follow the returns process using the information above.